Shipping Information
Orders are processed in 2-3 days and shipped via UPS Service, which
will take approximately 3-5 days depending on the ship to address.
Please use your
regular mailing address or you may have it shipped to another address
in the ship to section. As soon as your order has shipped, we will
notify you via e-mail.
Damaged Shipments
Inspect the shipping
container(s) upon delivery. If damage is evident open your order
immediately and check the contents against the enclosed invoice. Any
claim for damaged or missing merchandise must be filed within 5 days.
Save the packaging in which the shipment arrived and contact us at sales@asianfu.com.
Returns
If you are not satisfied with the product from Asianfu.com, simply
notify us via email at sales@asianfu.com
within 14 days of the unsatisfactory product's invoice date to arrange
for a return you will need a return address and/or a Return
Authorization Number depending on your customer status with
Asianfu.com. Shipping and handling charges are non-refundable. The
customer is responsible for shipping costs on returned merchandise. The
item must be in perfect condition with the original tags attached.
Altered items cannot be returned. Due to health regulations, please understand that used linens cannot be returned, including towels, clothing, etc. .
In any event, our goal is to
ensure your satisfaction with our products and service.
Include your name, address, invoice/order number and we'll issue a prompt replacement or refund of the full purchase price.
To return an Asianfu.com purchase:
- Repackage
the item using the original shipping materials. If the original
shipping materials have been damaged, use strong and appropriate
shipping materials to return the product to us.
- Enclose the original packing receipt. Make sure you complete and enclose all necessary return information
- Insure and ship your package to the address we will send you via return e-mail.
Contact us for shipping information at sales@asianfucom
Refused Shipments
If you need to refuse a shipment, please notify us by e-mail at sales@asianfu.com.
Please include your name, address, and telephone. We will note your
account and prepare a refund once the product has been received by us.
Please note that ALL refused shipments will be assessed a 15% shipping
and restocking fee. We will notify you by e-mail when the shipment has
been received by us and your refund has been issued.
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